Seamless voice recognition; recruiters get ready

I was recently speaking with my friend Ami Givertz and he asked me about technology that excites me. With this question, I realized that technology does not excite me; its the changes and possibilities that technology brings that excites me. In addition, I’m less excited the day I release a new product, than the day it was conceived. The discovery, the chase, the debate; this is bliss. By the time it is realized, I’m already building something else.

So what is on the next peak? What is just far enough over the horizon that people aren’t really talking about yet? What is going to shake the world and transform it like the Internet did?

Seamless voice recognition (SVR).

Now for those critics out there. I am not picking a date, but I am drafting out a vision of some things that will be reality, once this goal is attained.

I am not a speech recognition expert, however, I do attend the conferences and am a recipient of Speech Technology Magazine.  I’ve been using speech recognition for about 10 years now.  So what I do have, is some perspective and I am planning products to take advantage of the Speech Recognition technology backbone.

What I mean by seamless voice recognition is simply that it works. Right now, it is rather kludgy. I bought a Lexus a few years back. Press the voice control button and say “Tune to 90.7 FM” (National public radio in Wisconsin) and I have an equal chance of burning my ass by the seat heater, turning the radio off, or navigating to the nearest 7-11 convenient store via the GPS. Not seamless.

Fast forward to 2008.

I have a TomTom GPS that I can talk to.  Looks silly having a $200 GPS sitting on the dashboard of a Luxury sedan that has a built in GPS. But it works. Nearly seamless.

Fast forward … a few years.

Based on standard advances in technology, everything we will need for SVR will be on a single chip. Then that chip will get smaller and smaller. Does this trend sound familiar? Eventually that chip will be so small and so cheap that it will be as ubiquitous as chips that power USB ports or basic video displays. This is where the fun starts. Had a great conversation with some people at Intel Corporation today…made me think of chips.

Ever see a 20 year old come face to face with a rotary phone? It’s comical; they press the buttons. The inefficient action of dialing is not intuitive. Our children may look at keyboards in the same way.

Seamless voice recognition will let us talk to our computers, or cars, yes, even the Microsoft Windows powered toaster may be voice controlled. This is the stuff that is commonly thought of.

However, I like the uncommon. Think implantable sub-audible interfaces. Replace a tooth to a microphone embedded denture. Talk in sub-audible levels and control your car, iPhone, toaster, etc with voice commands that no one else can hear. No one will hear you doing it. Query wikipedia while having a beer with a friend…find out who really won the 1986 world series (Go Mets!) and have the answer delivered directly to your bluetooth (or whatever replaces it) earpiece.

Forget facebook and myspace. With seamless voice recognition, you will see websites that will store every living word a person speaks. A diary from first word to death. This is for the voyeurs and historians. Pick a good hobby, there will be so much media in the future that most people will be watchers and not doers.

Web 3.0 will have living history sites that will be data-mined for all those words. Based on laws of processing, disk storage, and memory, storing this stuff will be easy. Search engines like Google (or whatever replaces it) will index these sites. Recruiting software like Broadlook’s tools will mine it, extract it, and dump it in your ATS or terabyte thumdrive, whichever you prefer.

Recruiters will have a field day. Data mining sites with the text of a software engineers heated debates may give you insight into the logical nature of their mind and how well they solve problems. To make this happen, you would need to index and search conceptually versus a mob-rule index like google. Perhaps Dave Copps company, Pure Discovery, will replace google.

Lastly, no matter what recruiting technology is created, I’ve always known that the best way to pick a great software engineer is to have a beer with them.

LIONs and Idiots; Donato’s Rules for emailing recipient lists

Does being an LION (LinkedIN Open Networker) give you the excuse to be an idiot?   I’ve made some great connections recently via Open Networking, however, it has it’s drawbacks.

I’ve recently received a barrage of LinkedIN invitations from, well, idiots.   They may be nice people, but some people should never turn on a computer.   I thought that everyone knew that when you send email to a distribution list that you shouldn’t put everyone’s email in the TO:  field …right?  I mean this is like holding the door for someone 2 steps behind you.   Common courtesy.

So I am writing this post so everyone out there can use it as a reference to send it to (I really want to say stupid, but my wife has made me a better person) …the uninitiated.

Donato’s Rules for emailing recipient lists

TO: If you must, put your own email address here.  Some email programs will allow you to leave this blank and the recipient will see something like “Undisclosed recipient list” 

CC: Do not use this field unless you want everyone to see everyone else’s email address.  This is appropriate for small groups that you are working with.  (example: inviting a group of people to a conference call).

BCC:  Ok, sparky, this one is for you.  Stands for Blind Carbon Copy.  Use this for your big recipient list.

Why to use BCC:

1.  Courtesy.  Your relation or potential relation with each and every recipient does not give you the right to expose each and every person to everyone on the list.

2.  Security.   If any ONE person on the recipient list has a virus, then every single person on the list is exposed to getting (A) Spammed and (B) Having your real email address hijacked and used as a return address by a spammer.

How to respond to someone who includes you in big, exposed, distribution list:

-Be polite, educate them.  Don’t make my mistake.   I recently sent a scathing reply to a young man who turned out be to an intern.  He responded, very well, thanking me and letting me know that everyone makes mistakes.  I was wrong, and I did email an apology.  He was supposedly a “virtual” intern for Seth Godin… whatever that means. He was polite

How to respond to an Open Networker who exposes you.  

-Send them an email explaining the error and explain the ramifications of their actions.  Ask for a reply to verify receipt of your message.  If they do not respond at all, immediately remove them from your social network.  If they respond poorly,  send an email (BCC of course) to every person on the original recipient list.  Explain the situation.  Include in the email you sent, (1) the rules of engagement (2) Your original response and (3) their response.    I’ve only done this twice.  Talk about virtual high-fives!

 

 

LinkedIN quality is dying. I am part of the problem. Solutions in hand.

Recently I’ve been diving into social networks with an interest in automation.  Don’t get me wrong, I get a good deal of business from LinkedIN, but I worry about it’s future.

I have to thank Dave Mendoza and Jason Davis as being great examples of leveraging networks.  I’ve used LinkedIn from early days, but only recently have I started adding connections en mass.

In the past few weeks, I’ve been adding 1000+ LinkedIN connections per week.  Ok, I do have an unfair advantage.  Not only do I have Broadlook’s recruiting software tools, but I have all the fun stuff coming out of Broadlook’s skunkworks.   Profiler 4 is close.  nuff said.

Adding 1000 connections per week does take time and resources.  So I find myself building value in my LinkedIN account.   I am invested in LinkedIN.   One questions is:  What do I do with the invites I am getting to all these new social networks?   I’m getting so many, it’s getting ugly.  Right now, I use LinkedIN and RecruitingBlogs.com.  Any more than that and I would be spending my day inviting people and accepting invitations.   I prefer to have a life.

There are two concepts to track here.

(1)  A social network like LinkedIN was created to leverage a chain of trusted relationships in order to get to a target contact.   In reality, open networkers, such as myself have ruined that level of trust.  I fully admit it.  For me, I only need a person’s name and I can take it from there.  So now it’s all about getting numbers. Most members of the recruiting industry don’t care to get connected via social network speeds.  Social networks are sloth like to a type-A, impatient recruiter…like me.  Therefore, open networking was born. Combine a tool like LinkedIN with Broadlook’s Profiler tool and you can get to the people you are looking for… fast.

(2) Once you start adding every open networker under the sun into your network, there is NO WAY you can give every one of them a vote of confidence.  Without confidence, I personally, am not going to put my reputation behind someone I don’t know well.  To make matters worse, I am getting connection requests from people I don’t know to people I know very well.  Guess what?  Again, I am not going to forward most of these requests because they are not appropriate.

Where does this leave us?   I say “us” because I am looking for help & feedback from the community

I have a solution.   LinkedIN may not like it, but I think that it is inevitable.  Here it is.

At the last ERE conference, I was chatting with reps at the LinkedIN booth.  I told them about my 2 points.    The catch 22; you must make your LinkedIN network bigger in order for it to be better, but bigger ruins it.  Then I shared my solution to the problem and they really liked it.  Said they would pass it on… not sure if they did…So here it is.

Add a single setting to each LinkedIN connection.  I am talking about a single bit of information.  Very boolean for those techies out there.   Call this setting “inner circle”.

Think about it.  In real “social networks”  (not cyber ones),  you have your close circle of friends and then you have your acquaintances.  What are acquaintances but potential friends.

LinkedIN is too Boolean and it is time to grow up.  Cyber reality needs to mirror social reality.

Add a setting to differentiate friends from acquaintances.

What would this mean?  Open networkers could continue to add those aquaintances, but also have a sub group of their “inner circle”.   Best of both worlds.

I understand the purist idea Reid Hoffman had in creating the trusted social network, but reality has set in.  I’ll repeat.

Cyber reality needs to mirror social reality.  Social reality has been evolving for millions of years.  Lessons can be learned from it.

after thoughts

For me, I might have 20-25 people in my inner circle; people I would unconditionally pass on a recommendation for.  Why not automate the inner circle connections?   That would take care of the speed issue of using social networks.  Protection against abusing the automated, inner circle?  Limit the inner circle connections.   25 max and then a buck a month for more.  If I am getting charged for a connection

SourceCon, Flooding and Traffic lights

This is my first post since my site redesign. Hope you like it. Getting it ready took me offline for a bit. Now it’s time to write.

For those of you who haven’t seen it in the news, there has been some serious flooding in Wisconsin. On my way into the office earlier this week I noticed that there was an extensive power outage from the same storms that created the flooding (I get in early). I had been thinking about SourceCon, it’s success last year and why it is really a must-attend show for sourcers and recruiters. How to explain that concept? I am speaking at SourceCon and I want my clients to see the educational value of attending the event.

Slamming on the brakes…. All the street lights out. Stop thinking. Don’t get into accident

Yes, all the street lights were out and I saw something wonderful, as well as disturbing. With the street lights being out, people had to cooperate. Ever watch an ant colony? What amazing cooperation. Drivers were taking turns, 4 way intersection, North side, South side, West Side, East Side. How did this cycle start? Order out of chaos? Neccessity? I don’t know, but I did have a child-like enthusiasm for watching the process. Before it was my time to go, I had a chance to see the “rules” of the crowd. North, South, West, East, North, South, West, East. When it was my turn, I had a small yet grand feeling of community. Just as it was my turn to go, some jerk in a SUV went out of turn, cut me off, and almost caused a multi-car pile up. He did not like the community process.

Stop a minute and think now. This stop light process, brought into order by crowd mentality and neccessity. It worked. People were taking turns and progress was occuring (except for the jerk). It became normal. Without thinking about it, I accepted the process. In this case, I had no choice.

Most recruiters and sourcers are in exactly this place in their day-day process. It works. it’s comfortable, others are doing a similar thing, it is accepted, you feel part of the norm.

Then it hit me. I just spent 25 minutes in near bumper-bumper traffic. This is WISCONSIN, I left California and the traffic jams 10 years ago. I hate traffic. I pass cows and farms on my commute and I like it that way.

Give me back my traffic lights. They add a 50X level of efficiency to traffic flow. (I would suggest going solar, however). I have no interest in doing what “everyone else” is doing

So what about SourceCon? SourceCon is to sourcing like a traffic light is to traffic flow. For those math geeks: ( SourceCon:Sourcing :: Traffic light:traffic flow )

SourceCon is an event to bring sourcing and recruiting to the next level. Companies are adding dedicated sourcers in record numbers. Don’t reinvent, find out the best practices from the thought leaders out there. Here are some talks that I am personally excited to see:

The Convergence of Sourcing, Recruiting, Technology, Man and the Machine: What the Future Holds – Dave Copps

The Utopian view of Executive Talent Sourcing -Jeremy Langhans

Metrics for Measuring Sourcing Effectiveness – Scott Biggerstaff

All the world’s a stage, and we are (not merely) sourcers – Matt Grove

Lastly, don’t miss my talk: The 7 Laws of Internet Research. I’m going to have fun with it.

I hope to see you all at SourceCon…except that jerk that cut me off…may all his lights be red.

“No, I don’t know”

Linguistics, human equations & fun.

The air was crisp and cool, sun was shining. I was on my morning commute. The radio station playing in my car was set the night before on my commute home.  Last night it was rock & R&B. Morning was the realm of, well, morning radio.  I have no specific memories of what the host was talking about, only that every sentence he ended with by saying “you know”.   At this point in time, I did not notice the proliferation of “you know”.  I did, however change the station for the same reason many people tune out these shows; Forced laughter, call in contests, traffic reports,  nothing I needed, so I changed the channel to National Public Radio (NPR).

NPR you say, this guy must be a liberal.  No.  My role is the Founder and Chief Executive Officer of a software company.  I’m an entrepreneur and a capitalist.  Closer to a libertarian than anything else. That is important to state;  NPR gets a bad wrap sometimes.  Anyone heard of Bill Gates? aka Founder of Microsoft, backer of NPR via the Bill and Melinda Gates foundation.  Enough on that.

So  turn the channel to NPR, usually I’ll give it a minute.  Good topic, I listen, boring topic… I put in a CD.  It was a good topic, so I start listening.  Can’t remember what is was about.  The guest was brilliant. However, every time he finished a sentence he said, “you know” at the end.  This time I noticed it.  I felt trapped in my car, wanting to hear what this guest was saying, but feeling every statement he completed with “you know” was completely diminished.   I was compelled to call in.

A very nice woman welcomed me and asked what I would like to talk about.  I felt guilty and petty, but I was compelled by a strange rage.

“I’m feel really strange about calling in about this”, I said

“I am a long time listener”  (everyone says that).  “and I feel I’ve got to say something.  This guest you have on is saying “you know” at the end of every sentence.   It sounds horrible.  Can someone slip him a note or something.”

Uncomfortable silence.

The woman must have been listening to the live program.  At first I could tell she thought I was a crackpot.  ( I felt I came off as sincere).  She could tell I felt uneasy.   “Hold on a minute” she said.

A few seconds later, she came back and said “you’re right, I’ll see if we can do something”

I continued to listen to the program.  The “you knows” continued until the half hour break.  Every one felt like a stab at me.  When the break was over, a transformation had happened.  The guest WAS very intelligent and probably nervous being on the radio.  Most likely I had nothing to do with it, he might have just calmed down.   The “you knows”  had stopped.

Pleased with myself.  Yes, internally, I took full credit for the commentators transformation.

Into the office I go.  Broadlook Technologies, my baby.

Late in the morning the “you know” monster reared it’s head again.  Normally, I would not even have noticed.  One of my star sales reps was having a 4-5 minute conversation with a prospective client.   In the few minutes I listened in (we have an open floor sales environment),  I heard 5-6 “you knows”.   He was saying everything right, handling objections with skill, leading the prospect into a solution sell,  actively listening and responding.   However, he was killing his passion and confidence, as perceived by any listener, with interjecting “you know” into his conversation.

That is when I realized what “you know” is.   Lack of confidence.  Seeking approval.  Sometimes just a filler. In his case, I believe it was just a filler.  This guys rules the crowd at conference.  No lack of confidence and not the type to seek approval.  Somehow, it grew on him.  My guy, my friend, my star.

Has  “you know”  become the “um” of the 21st century?

I am guilty too.  This is not a “you say it and I don’t” kind of thing.  I am a “you know” offender.  Now, it is few and far between and I usually catch myself, but it happens.   And damn it, it is everyone’s fault.  We are our brothers keeper when it comes to the evolution of language.   Do you remember saying “google it” 5 years ago?

Remember the old movie, “Network”?  I’m mad as hell and I’m not going to take it anymore?”

I am mad about this.  It really bothers me.  Why?   I am not an extremely polished linguist.  I’ve got an average vocabulary for someone in my position.   I’m not concerned that “ain’t” is now in the dictionary.  I may be a snob when it comes to my mac powerbook, but changing the English language, no, I’m not a puritan.  So why does it bother me?

Know thyself.

One simple reason.  I live with passion.  Passion about my beliefs,  passion about what I create and sell.  When someone ends or begins their statements with “you know”, it is reducing everything they said before.  Try the test of injecting “you know” into a famous speech.

“Ask not what your country can do for you, but what you can do for your country.  You know.”

“I have not yet begun to fight. You know.”

If you are in sales,  try injecting “you know” into your sales presentation.

“Our recruiting software is used by over 3500 client in 22 countries, you know”     ouch!

So where does this leave me.  Frustrated?  Hell no.  Let me give everyone that wants to sell to me a tip.  I love being sold to.  I love buying stuff.  I love being brought through the sales process by a person of excellence that is giving me a solution based on my needs.

I am putting the world on notice:  If you talk to me and say “you know?”, I will assume that you are asking me a question.  If you ask me a question, I am not going to stand idly by.  I am going to answer:

“No, I don’t know”

Will I be mean? No.  Will I do it until they get the hint? Yes.  Will they be insulted?  I do not know.  My basic tenet is that there is a spark of intelligence in all people.  There is no need for this in our language.  Let’s bring “um” back.   It was kinder and it did not pose a question.

This plague can be eradicated.  Doing nothing spreads it.

Join me in just saying, “No, I don’t know”.

I need your help,  for if I’m the only one saying it then people may be thinking I am saying:

“I, Do nat o”