I’ve been a fan of Cisco products for years. Today I had the most frustrating patronizing experience I’ve ever had with support.
Without diving into it, I had a new LinkSys (acquired by Cisco) router under warrantee and it was 30 minutes before they could find the registration information. I had to prove my contact information and serial number five times over five transfers.
Lesson of what happens when a big company acquires are small one. Service usually suffers. Not really worth my time to go into detail, however, I prefer working with small companies that have better service. Nuff said. This is a reminder to myself.